Returns & Exchanges

At Simon Pearce, we take pride in the artisanal quality of our handcrafted glass and pottery. If you are not completely satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Locate your order number and zip code to access our online returns portal and select the items you wish to send back.

2

Prepare the Package

Carefully repackage your items in their original protective materials and box to ensure they are safe during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided by our portal and securely affix it to the outside of your package.

4

Drop Off and Refund

Deliver your package to the designated carrier; once received and inspected at our studio, your refund will be processed to the original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing